High visibility to customer and employees
- Highly responsive to customer requests
- High quality resources technically screened
- Qualified and screened candidates within SLA
- 24x7 availability of designated POC
Strong Technology platform to integrate all processes of Arctern services , capture customer requirements and employee interaction
- Employee attendance and leave tracking
- Online help desk to resolve employee issues in timely and efficient manner
- Extensive analytics
Wide range of support services to both employees and customers, to ensure seamless and efficient delivery of services
- Dedicated Service Manager for handling all Resource escalations and management
- Regular reviews to ensure continued satisfaction with our service
- ISO 9001 and 27001 certifications that ensures we work to high standards, providing an ethical and professional service