Value Proposition

High visibility to customer and employees
  • Highly responsive to customer requests
  • High quality resources technically screened
  • Qualified and screened candidates within SLA
  • 24x7 availability of designated POC
One Stop Shop
  • IT
  • BPO
  • KPO

Strong Technology platform to integrate all processes of Arctern services , capture customer requirements and employee interaction
  • Employee attendance and leave tracking
  • Online help desk to resolve employee issues in timely and efficient manner
  • Extensive analytics
Wide range of support services to both employees and customers, to ensure seamless and efficient delivery of services
  • Dedicated Service Manager for handling all Resource escalations and management
  • Regular reviews to ensure continued satisfaction with our service
  • ISO 9001 and 27001 certifications that ensures we work to high standards, providing an ethical and professional service