Managed Services

Managed Services

  • Customer Manager identifies the area of work that can be delegated to Arctern
  • Customer Manager defines the SOW (Scope, Deliverables & SLA)
  • Arctern Functional Manager prepares WBS and Resource Plan
  • Upon mutual agreement, Customer Manager empowers Arctern Functional Manager to hire the resources and execute the project
  • Arctern Functional Manager runs the project keeping Customer Manager and other stakeholders abreast of the progress, accomplishments and challenges

Managed Services - Responsibilities

Managed Services - Implementation