Managed Services
- Customer Manager identifies the area of work that can be delegated to Arctern
- Customer Manager defines the SOW (Scope, Deliverables & SLA)
- Arctern Functional Manager prepares WBS and Resource Plan
- Upon mutual agreement, Customer Manager empowers Arctern Functional Manager to hire the resources and execute the project
- Arctern Functional Manager runs the project keeping Customer Manager and other stakeholders abreast of the progress, accomplishments and challenges
Managed Services - Responsibilities
Managed Services - Implementation