Outsourcing/BPO and IT Services

Outsourcing

  • Customer Manager shares the detailed Job Description(s) for the areas of work that will be outsourced
  • Arctern Service Manager coordinates interviews and bring onboard resources selected by customer
  • Upon onboarding, Customer Manager conducts training and knowledge transfer to¬† Arctern billable team member(s) and works closely with them on projects/task execution
  • Arctern Service Manager acts as the liaison and first point of escalation for the logistics, infrastructure and operations offshore.

Outsourcing Responsibilities

Arctern Arctern Billable Team Customer
Shared Support Services
  • HR
  • Management Oversight
  • Career Path
  • Talent Development
  • Training
  • Payroll
  • Finance & Administration
  • Procurement
  • IT Support
  • Transportation
  • Quality Assurance
  • Recruitment
  • Legal
  • Corporate Communications
  • Appraisals (with Client input)
Value Added Services
  • Process Improvements
  • Six Sigma
  • Governance Framework
  • SOX, SAS 70
  • Succession Planning
  • Employee Surveys
  • Competency Mapping
  • Transition Facilitation
  • Domain specific Qualification
  • Domain Specific Training
Infrastructure
  • Facilities
  • Telecom
  • Security
  • Internet
  • Computer Systems
  • Access control
  • Technical Support
  • Network
  • Servers
  • Software
  • Work Performance
  • Meeting KRAs/KPIs/SLAs
  • Meeting Goals and Objectives
  • Policy Adherence
  • Status Reporting
  • Define Business Goals
  • Communicating Job Description
  • Final Selection of Resources
  • Process Transition Management
  • Define & Monitoring KRAs/KPIs/SLAs
  • Project Management
  • Process Specific Training
  • Incentive Programs/Bonuses (outside of salary)

Practice Areas

IT Services BPO Services RPO Services
  • Application Development
  • QA & Testing
  • Application Maintenance
  • IT Infrastructure Management
  • IT Help Desk
  • Web Design
  • Finance & Accounting
  • Financial Reporting
  • Legal
  • Procurement
  • Internal Audit
  • HR General
  • Recruitment
  • Business Process Excellence
  • Talent Sourcing
  • Full Life Cycle Recruiting
  • Applicant Screening
  • Applicant Tracking
  • Interview Coordination
  • Background Verification
  • Offer Management
  • Onboarding
  • Offboarding