Practice Areas
Services & Technical Support
Arctern's "Services & Technical Support" practice takes advantage of India's proven offshore services delivery model.
On this page you will find an extensive list of the kind of specific tasks that we can handle and the corresponding positions for which you can RemoteHire® employees. On the right most column we also list a sampling of the expertise that we can provide.
Significant Benefits:
- Save 65% on Employee Costs - you can save over $40,000 per employee per year - one simply cannot ignore such significant savings
- Hire 3 skilled professionals in India for the price of 1 in the US
For example, hire skilled professionals with a Masters Degree starting at $10/hr (including complete infrastructure!) - Benefit from the best of both worlds - the loyalty that comes with an employee and the flexibility that comes with a contractor
| Expertise Available/Outsourcing Tasks | Positions/Job Titles |
|---|---|
Technical Support
Customer Support
Remote Troubleshooting
|
|
How it works:
- Arctern RemoteHire® Model vs. Traditional Project Based Outsourcing
- Complete infrastructure provided including a world-class recruitment process and management oversight
- Founded and managed by US experienced senior executives with over 22+ years of experience building companies between the US and India
- We have a Risk-Free business model for our customers where you entirely control the employees key performance indicators
- Large pool of skilled, English speaking professionals to select from, working US hours
- Completely protect your intellectual property and proprietary information
- Our service is ideally suited for many types of companies and requirements
Getting started in three simple steps:
- Fill and submit the Job Description Form
- Review/Sign the Proposal/Services Agreement
- Interview, select and begin working with your full-time RemoteHire® employee
Software, Tools, Models, Methodologies & Frameworks
Technical Support
- Dameware
- Track-It
- Deskside
- NT 4.0
- Sysaid
- Customer Support
- Zendesk
- Application Notes
- Parature
- KCS
- RightNow
- Kayako
Remote Troubleshooting
- Regedit
- Malwarebytes
- Nslookup
- Deskside
- Fireberd
Software
- Accounting
- Applications
- Databases
- Design
- Development
- Engineering
- Multimedia
- Operating Sytems
- Security
- Servers
- Storage
- Tools
- Web/Internet
Technology
- Communications
- Computers
- Hardware
- Internet
- Mainframes
- Networking
- Peripherals
- Printers/Scanners
- Telecom
Certified Professionals
- Adobe
- Cisco
- IBM
- Macromedia
- Microsoft
- Nortel
- Novell
- Oracle
- Peoplesoft
- SAP
- Siebel
- Siemens
- Sun
Awards & Accolades
Arctern was recognized with the coveted "Red Herring Asia 100" award in 2010.
The award recognizes Arctern as amongst the 100 most promising companies in the Asia-Pacific (APAC) region that have distinguished themselves by their innovations and technology adaption in their respective industries.
Arctern was selected by NASSCOM, India's premier trade body for the software and services industry, as one of the Top 50 Emerging IT Companies in India for the year 2009.
NASSCOM's Emerge 50 is an initiative to identify and honor emerging companies that are redefining the benchmark of excellence.
