Practice Areas

Services & Technical Support

Arctern's "Services & Technical Support" practice takes advantage of India's proven offshore services delivery model.

On this page you will find an extensive list of the kind of specific tasks that we can handle and the corresponding positions for which you can RemoteHire® employees. On the right most column we also list a sampling of the expertise that we can provide.

Significant Benefits:
  • Save 65% on Employee Costs - you can save over $40,000 per employee per year - one simply cannot ignore such significant savings
  • Hire 3 skilled professionals in India for the price of 1 in the US
    For example, hire skilled professionals with a Masters Degree starting at $10/hr (including complete infrastructure!)
  • Benefit from the best of both worlds - the loyalty that comes with an employee and the flexibility that comes with a contractor
Expertise Available/Outsourcing Tasks Positions/Job Titles
Technical Support
  • Password Resets
  • Remote Desktop
  • Print Servers
  • Network Connectivity
  • Hardware Support
  • Server Support
  • Break Fix
  • Desktop Application Support
  • Desktop Administration
  • Desktop Support Management
  • Tape Backup
  • Ghost Imaging
  • Level 1 Support
  • Level 2 Support
  • Chat Support
  • Data Conversion
  • Data Import/Export/Manipulation
  • E-Mail Support
  • Help Desk
  • Online Training
Customer Support
  • Customer Escalation Management
  • Online Support
  • Escalation Process
  • Customer Product Training
  • Global Customer Service
  • Critical Account Management
  • Reference Designs
  • Customer Success
  • Enterprise Support
  • Support Management
  • Post-Sales support
  • Product Support
  • Escalations Management
  • Customer Service
  • Return Merchandise Authorization
Remote Troubleshooting
  • Internet Troubleshooting
  • RF Troubleshooting
  • Remote User Support
  • Windows Remote Desktop
  • User Manager
  • Desktop Application Support
  • Remote Diagnostics
  • Heat Call Logging
  • Windows Firewall
  • Printer Drivers
  • Remote Testing
  • Hardware Deployments
  • Ipconfig
  • Remote Control/Dial-In
  • Telephone Support
  • Troubleshooting
  • Customer Service Manager
  • Customer Service Rep
  • Desktop Support Engineer
  • Hardware Engineer
  • Help Desk Engineer
  • Help Desk Representative
  • Help Desk Technician
  • Level 1 Support Engineer
  • Level 2 Support Engineer
  • PC Support Manager
  • Tech Services Analyst
  • Tech Support Manager
  • Tech Support Representative
  • Tech Support Specialist
  • Technical Support Analyst
How it works:
Getting started in three simple steps:

Software, Tools, Models, Methodologies & Frameworks

Technical Support

  • Dameware
  • Track-It
  • Deskside
  • NT 4.0
  • Sysaid
  • Customer Support
  • Zendesk
  • Application Notes
  • Parature
  • KCS
  • RightNow
  • Kayako

Remote Troubleshooting

  • Regedit
  • Malwarebytes
  • Nslookup
  • Deskside
  • Fireberd

Software

  • Accounting
  • Applications
  • Databases
  • Design
  • Development
  • Engineering
  • Multimedia
  • Operating Sytems
  • Security
  • Servers
  • Storage
  • Tools
  • Web/Internet

Technology

  • Communications
  • Computers
  • Hardware
  • Internet
  • Mainframes
  • Networking
  • Peripherals
  • Printers/Scanners
  • Telecom

Certified Professionals

  • Adobe
  • Cisco
  • IBM
  • Macromedia
  • Microsoft
  • Nortel
  • Novell
  • Oracle
  • Peoplesoft
  • SAP
  • Siebel
  • Siemens
  • Sun