Notable Quotes

Abraham Lincoln16th President, United States

"The strongest bond of human sympathy outside the family relation should be one uniting working people of all nations and tongues and kindreds."

Albert EinsteinScientist, United States

"Great spirits have always found violent opposition from mediocrities. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence."

Bill GatesChairman and Chief Software Architect, Microsoft

"A couple of years ago, the biggest American corporations would have considered it risky to outsource mission-critical work to India, but it is now becoming a common sense proposition."

Boston Consulting Group, May 2004 ReportBoston Consulting Group

"Companies risk extinction if they hesitate in shifting facilities to countries with low costs because the potential savings are so vast. The largest competitive advantage will lie with those companies that move soonest. Companies that wait will be caught in a vicious cycle of uncompetitive costs, lost business, under utilized capacity, and the irreversible destruction of valueCompanies that continue to hesitate do so at their peril. Globalizing your companys cost structure and business model, with China and India as first pass options, is rapidly becoming not merely a strategic alternative but a competitive imperative."

Council of Economic Advisors, Economic Report of the PresidentBush Administration

"One facet of increased services trade is the increased use of offshore outsourcing in which a company locates labor-intensive service industry functions to another country. For example, a U.S. firm might use a call-center in India to handle customer service-related questions. The principal novelty of outsourcing services is the means by which foreign purchases are delivered. Whereas imported goods might arrive by ship, outsourced services are often delivered using telephone lines or the Internet. The basic economic forces behind the transactions are the same, however. When a good or service is produced more cheaply abroad, it makes more sense to import it than to make or provide it domestically."

Donald WilliamsAstronaut, United States

"For those who have seen the Earth from space, and for the hundreds and perhaps thousands more who will, the experience most certainly changes your perspective. The things that we share in our world are far more valuable than those which divide us."

Gregory MankiwChairman, White House Council of Economic Advisers

"Outsourcing is just a new way of doing international trade. More things are tradable than were tradable in the past and that's a good thing."

Jack MessmanChairman & CEO, Novell

"Novell made a mistake by not offshoring support services to India earlier. But now, we have a roadmap to shift the entire technical and maintenance support operations for our worldwide operations to India. When global IT majors increasingly started offshoring operations to India, Novell Inc increasingly found it difficult to compete with them on price. Novells strategy to move its technical support services to India is part of its effort to achieve those cost-slicing benefits and provide better value proposition to its customers. The cost of running a technical support operation from India is 60% cheaper than running from the US."

Jack WelchEx-Chairman/CEO, General Electric

"The benefit of India turned out to be its vast intellectual capability and the enthusiasm of its people. We found terrific scientific, engineering, and administrative talent that today serves almost every business at GEI was optimistic about Indias brainpower, but our use of it has far outpaced my wildest dreams. The scientific and technical talent in India to do software development, design work, and basic research is incredible. We opened a central $30MM R&D center in 2000, have gone to the second phase, and will more than triple our investment when it is complete. It will be the largest multidisciplinary research facility in GE worldwide, employing more than 3,000 engineers and scientists. Today we have over 1,000 including 250 Ph.D.s. India has wealth of highly educated people who can do many different things well. GE Capital moved its customer service centers to Delhi, and the results have been sensational. Our Indian global customer centers have had better quality, lower costs, better collection rates, and greater customer acceptance than our comparable operations in the United States and Europe. All of the GE industrial businesses have followed GE Capital there."

Jane LodgeSenior Practice Partner, Deloitte

"Last year we predicted that offshoring would completely transform the global financial services marketplace over the next five years. "However, we didn't anticipate how quickly this transformation would occur. In the last year, we estimate the number of offshore jobs in financial services has increased by a factor of five. "Now, for the first time, we're seeing economies of scale becoming a factor and having a direct impact on the top and bottom line within the financial services industry. Clearly, offshoring is unleashing a potent new competitive dynamic."

Jerry RaoCEO, MphasiS

"IDGNS: Do you think the present interest in outsourcing will subside any time soon? Rao: I don't think so. We are redefining the way work is done. By the way, I don't think we should use the word outsourcing anymore. We should call it 24x7x365 (24 hours a day, 7 days a week and 365 days a year) global supply chain management in the services industry. We're changing the way workflows take place in supply chain, paper and IT-intensive industries in much the same way Henry Ford changed processes in car manufacturing."

John MalloyManaging Partner, Venture Capitalist, Nokia Venture Partners

"India is known for its vast pool of entrepreneurial talent and we hope to continue investing in emerging Indian companies...NVP is a global venture firm with a reputation for creating global companies. We are already active in the Indian markets both through the activities of current portfolio companies and our investment in Nevis Networks. Establishing a presence in India strengthens our global footprint."

Michael TreacyAuthor, Consultant and Former MIT Sloan Professor

"Time and again, U.S. business has overturned existing business models with new ones that favor consumers. To oppose offshoring is to put the providers of a service, for example, computer programming, ahead of the consumers of that service. That's not the American way. Throughout our history, we have remained competitive in the world economy not by protecting ourselves from competition but by taking our lumps, moving on and finding new opportunities."

Patricia HewittSecretary, British Trade and Industry

"Unlike in the US, we have taken a different position on the debate around job losses and off-shoring. We have brought together trade unions and businesses to highlight that the process will save rather than lose jobs," British Trade and Industry Secretary Patricia Hewitt said. "One more job in India does not mean one job less in Britain."

Phillip BondUnder Secretary of Commerce for Technology, Bush Administration

"If we embrace isolation and reject working with the rest of the world, it will be to our detriment"

Ron BeaverCIO, OTIS

"In the meantime, Beaver has some advice for other would-be outsourcers to India: "You don't wake up one day, fire everyone and send it all to India. You have to get comfortable with it, find the right partners and evolve in a way that makes sense for your business If you're not already doing it, find a project and just get started. It's inevitable."

The McKinsey Quarterly, July 14, 2004McKinsey & Co.

"Far from damaging the economy of the United States, offshoring should enable its companies to direct resources to next-generation technologies and ideas -- if public policy doesn't get in the way."

Thomas L. FriedmanNew York Times

"If you lose your luggage on British Airways, the techies who track it down are here in India. If your Dell computer has a problem, the techie who walks you through it is in Bangalore, India's Silicon Valley. Ernst & Young may be doing your company's tax returns here with Indian accountants. Indian software giants in Bangalore, like Wipro, Infosys and MindTree, now manage back-room operations --- accounting, inventory management, billing, accounts receivable, payrolls, credit card approvals --- for global firms like Nortel Networks, Reebok, Sony, American Express, HSBC and GE Capital. ... GE's biggest research center outside the US is in Bangalore, with 1,700 Indian engineers and scientists. The brain chip for every Nokia cellphone is designed in Bangalore."

Vivek Paul, CEOWipro Technologies

"Q: What is your response to people who fear the US is losing its technology leadership because of offshore outsourcing?
A: That is really befuddling, because the US is only securing its technological competitive advantage. [Look at] patents that have been written by Indian software engineers in Wipro. The individual engineers get the credit; the ownership is the customer's. So in some sense, US technology companies are racing out ahead of their global peers to tap into the intellectual base that is in India. If the US were to repel it in some way, it would create its future competitor. By embracing and directing it, the US has pre-empted competition."